Program Frequently Asked Questions (FAQs)

A woman in a wheel chair sits on the end of a dock with her daughter.

How do I apply for GM Mobility reimbursement?

Either download a printable application form or submit an online request. We'll mail you a complete brochure including an application form.

How can I make sure my vehicle is eligible?

For the GM Mobility Reimbursement Program, in effect until September 30, 2015, you must purchase or lease1 a new and unused (not previously titled) 2014, 2015 or 2016 Chevrolet, Buick or GMC vehicle. To qualify for two extra years of standard OnStar®2 service, vehicle must be a 2014–2016 Chevrolet, Buick or GMC vehicle equipped with OnStar. To confirm eligibility of your vehicle, call the GM Mobility Assistance Center at 1-800-323-9935. You will need your vehicle identification number (VIN). Confirmation of vehicle eligibility does not imply claim approval.

What adaptive equipment qualifies for reimbursement?

See complete list of eligible adaptive equipment. GM regular production equipment options and accessories are not eligible for reimbursement, except for OnStar TTY equipment and safety belt extenders. This includes, but is not limited to, assist step/running boards and all aftermarket equivalents. Repairs and adjustments to equipment are also not eligible for reimbursement. Safety belt extenders are not eligible for the OnStar offer.

Is used adaptive equipment eligible?

Yes, provided it is on the list of eligible adaptive equipment and purchased from and installed by a licensed equipment installer. The cost to transfer equipment installed in your previous vehicle to your new eligible vehicle is also reimbursable.

Are assist steps/running boards eligible for reimbursement?

Assist steps/running boards are reimbursable if they are not available as a regular GM production option or dealer-/retailer-installed accessory, regardless of whether the vehicle is bought out of dealer stock or ordered. A maximum $200 GM Mobility Reimbursement is allowed. A physician's signature and description of your disability/limitation are required. Call the GM Mobility Assistance Center if you have questions.

Can I incorporate reimbursement into the terms of my vehicle sales contract?

It may be possible. Contact your Chevrolet, Buick or GMC dealer for details.

Can I use the reimbursement with other factory rebates and incentives?

Yes. The GM Mobility Reimbursement incentive may be combined with other publicly offered incentive programs that are in effect at the time of purchase or lease, including most fleet and commercial incentives.

How soon after I purchase or lease my new vehicle do I have to complete the equipment installation and apply for reimbursement?

To take advantage of the GM Mobility Reimbursement Program, you must have the vehicle adapted and submit a claim within 6 months of the date of purchase/lease. Other program rules apply. Once the claim has been approved, reimbursement should arrive within two to four weeks.

Are there any other ways I can offset the cost of purchasing adaptive equipment?

The cost of durable automotive adaptive equipment for use by persons with disabilities may be offset with federal income tax credits and deductions, state sales and use tax deductions, funding through state rehabilitation vocational agencies, and medical insurance providers. Consult with your tax advisor/preparer, appropriate state social service agency, and/or insurance provider to see what benefits you might be eligible for. Your savings could be substantial.